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Terms & Conditions

Lakes Pilates – Terms & Conditions

Effective Date: 1st July 2025
Location: Lakes Pilates, 56 Quarry Rigg, Bowness-on-Windermere, LA23 3DU

 

1. Bookings & Payments

  • All classes and sessions must be booked in advance via our online system or in person.

  • Full payment is required at the time of booking to secure your place.

  • We do not accept walk-ins for classes, however, when there is no class in progress you are welcome to walk-in to book into a class.

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2. Cancellations & No-Shows

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Group Classes

  • Cancellations must be made at least 24 hours in advance to receive a full refund.

  • Rescheduling is free if done 24 hours or more before the class.

  • Cancellations or rescheduling requests made with less than 24 hours' notice will be treated as late cancellations and are non-refundable.
     

Private Sessions

  • Require a minimum of 24 hours' notice for cancellation or rescheduling.

  • Late cancellations or no-shows will be charged in full.
     

Studio Cancellations

  • If Lakes Pilates cancels a class or private session, you will be offered either:

    • A suitable alternative session, or

    • A full refund.

 

3. Bulk Classes.

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  • All credits and class packs are non-refundable and non-transferable.

  • Expiry dates are clearly stated at purchase and cannot be extended unless due to exceptional circumstances.

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4. Late Arrival & Entry

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  • Please arrive at least 5 minutes early to allow time for setup.

  • For safety reasons, clients arriving more than 5 minutes late may not be allowed to join the class and will forfeit the session. AND THEIR MONEY.

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5. Health & Safety

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  • All clients must complete a Par Q form before attending their first class, this is then valid for 12 months, when another form will need to be completed. 

  • If anything changes through that 12 months after completing the Par Q form it's the clients responsibility to inform the instructor, so the instructor can update the form. 

  • You are responsible for ensuring you are fit and well to participate in Pilates. Please inform your instructor of any injuries, illnesses or pregnancies before class.

  • Participation is entirely at your own risk. Lakes Pilates is not liable for any injury or illness sustained while attending sessions.

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6. Attire & Equipment Use

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  • Grip socks must be worn at all times in the studio. These are available for purchase in the studio if needed.

  • Please wear comfortable, fitted activewear that allows free movement.

  • Studio equipment must be treated with care. Clients may be charged for any damage caused by misuse.

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7. Studio Etiquette

  • Mobile phones must be set to silent or turned off during classes.

  • Respect other clients and the instructor by maintaining a quiet, focused environment.

 

8. Privacy & Data

  • We collect and store your personal data in accordance with UK GDPR and data protection laws.

  • Your data will only be used to manage your account and bookings and will never be shared without your consent.

  • We may take photos or videos for marketing purposes—clients will be asked for consent and may opt out at any time.

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9. Changes to Terms

  • Lakes Pilates reserves the right to update these Terms & Conditions at any time.

  • Clients will be notified of significant changes by email or via our website.

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10. Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.

 

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📩 Contact us:

If you have any questions about these terms, please contact us at info@lakespilates.com.

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