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Privacy Policy

Effective Date: 1st July 2025
Last Updated: 1st July 2025

At Lakes Pilates, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us, including when you use our website to book classes.

1. Who We Are

Lakes Pilates
56 Quarry Rigg
Bowness-on-Windermere
Cumbria, LA23 3DU
United Kingdom
Email: info@lakespilates.com

We are the data controller for the personal information you provide to us.

2. What Information We Collect

When you create an account, book a class, or contact us, we may collect the following personal data:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment details (processed securely via our payment provider – we do not store card details)

  • Booking history

  • Health or medical information (where voluntarily disclosed for class suitability)

3. How We Use Your Information

We use your personal data to:

  • Manage bookings and payments

  • Send class confirmations, reminders, and updates

  • Provide customer support

  • Comply with legal obligations (e.g., health & safety or insurance)

  • Improve our services and website

  • Send marketing communications (only with your consent)

4. Legal Basis for Processing

We rely on the following legal bases to process your data:

  • Contractual necessity – to deliver the classes and services you have requested

  • Legal obligation – to meet regulatory and tax obligations

  • Consent – for marketing or where you voluntarily provide sensitive health information

  • Legitimate interest – to improve services and communicate with you about your bookings

5. Sharing Your Information

We only share your personal data with trusted third parties when necessary, including:

  • Our booking and payment system provider

  • Email or SMS communication services

  • Legal or regulatory authorities (only when required by law)

We never sell your personal data.

6. How We Store and Protect Your Data

Your data is stored securely using encrypted and password-protected systems. We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

We retain your data only for as long as necessary to fulfill the purposes we collected it for, including any legal or insurance requirements.

7. Your Data Rights

Under the UK GDPR, you have rights including:

  • The right to access your data

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent (where applicable)

To exercise any of these rights, please contact us at [Insert email address].

8. Cookies and Website Use

Our website may use cookies to improve user experience, track visits, and analyse performance. You can manage or disable cookies via your browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Lakes Pilates
56 Quarry Rigg
Bowness-on-Windermere, LA23 3DU
Email: info@lakespilates.com

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If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

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